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How Our Legal Framework Protects Your Account

Access to citius33 and all services — including bKash, Nagad, and Rocket wallet transactions — depends on your local law and whether your region is eligible. Read these terms carefully before opening an account or making any deposit.

Jurisdiction-dependent accessAccount eligibility conditionsData handling policybKash, Nagad, Rocket wallet termsContact rights explained
citius33 How Our Legal Framework Protects Your Account
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account Security

Your account data stays within our systems and is not sold to third parties. We collect only what is needed to operate your account, process bKash, Nagad, and Rocket transactions, and investigate disputes. Here is what that looks like in practice across four areas.

Data Retention

We keep account and transaction records for as long as your account is active. After closure, records are held for the period required to resolve any outstanding disputes.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your language and wallet preferences. You can clear these through your mobile browser settings at any time.

Account Security

Login uses OTP verification to your registered number. If you suspect unauthorised access, contact support immediately — we can freeze your account before any wallet withdrawal processes.

Requesting Your Data

You can request a copy of the data held on your account by contacting support with your registered email. We process those requests and respond within five working days.

POLICY CONTACT PATHS

Reach Us About Any Legal or Account Matter

If you have a question about eligibility, data held on your account, or how a specific clause in our terms applies to you, our support team handles those requests directly. We aim to respond within one working day. For wallet-related disputes — bKash, Nagad, or Rocket — our team will request your transaction reference number before starting a review.

Live Chat Open the chat window from your account dashboard for real-time help with terms queries, account eligibility questions, or wallet transaction disputes.
Email Support Send a detailed message to our support address for formal requests — data access, account closure, or policy clarification. Include your registered account email.
Help Centre Our help centre holds written answers to common legal and account questions. Check there first if you want a quick answer before opening a direct support ticket.

Common Questions About Our Terms and Your Rights

These are the questions we hear most when account holders want to understand their rights, how data is used, and what to do if something goes wrong with a wallet transaction or account decision.

Yes. Access depends entirely on your local law and whether your region is eligible. We do not determine that for you. Check the rules that apply in your area before opening an account.

We log the transaction reference, amount, timestamp, and the wallet type used — bKash, Nagad, or Rocket. This is linked to your account record and used only for balance updates and dispute resolution.

You can request account closure and data deletion through our support team. Records tied to open disputes or required by our terms will be retained until those matters are resolved.

We post the revised terms here with an updated date. If you keep using your account after a change goes live, that counts as acceptance. Contact us before your next session if you disagree.

Contact support via live chat or email with your bKash, Nagad, or Rocket transaction reference number. Our team checks the payment log against your account record and responds with findings.

Only the details each payment provider needs to confirm a transaction are passed across. We do not share your full account profile or session history with bKash, Nagad, or Rocket.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.