Reference

Terms That Govern Your citius33 Account

These terms set out what you agree to when you open and use a citius33 account, including how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

Account eligibility by local lawbKash, Nagad, Rocket coveredBangladesh region applicabilityAccount-level enforcement
citius33 Terms That Govern Your citius33 Account
HOW WE OPERATE

Account Security and Your Rights Under These Terms

We run citius33 with a clear set of account obligations on both sides. Here is how we handle the key areas these terms touch on — so you know exactly where you stand before you start.

Account Security

Your account is secured with OTP verification at login. Never share your password or OTP with anyone. We will never ask for those details through chat or email.

Wallet Transactions

Deposits via bKash, Nagad, or Rocket are logged against your account. If a transaction does not reflect within the expected window, contact support with your transaction reference.

Term Updates and Notices

When we update these terms, we post a notice inside your account before the change takes effect. You have the right to close your account if you do not accept a revision.

Account Closure Requests

You can request an account closure at any time through live chat or the contact form. Any confirmed balance will be processed back through your registered payment method.

TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team can help. Reach us through live chat on the site, by email through the contact form, or via the in-app help channel. We aim to respond to terms-related queries within one working day.

Live Chat Open the chat widget from any page on citius33 to speak with our support team about your account terms or wallet queries.
Email Support Submit a terms or account query through the contact form on the site. Include your account reference so we can respond accurately.
In-App Help Use the Mobile Help & Support section inside your account to raise a terms question directly, including bKash or Nagad transaction disputes.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering account access, wallet rules, updates, and your rights as an account holder in Bangladesh.

These terms apply to anyone who opens or uses a citius33 account. Access is only permitted where local law in your region allows it, and you are responsible for confirming your own eligibility.

We notify you through the platform before any update takes effect. If you continue using your account after the change date, that counts as acceptance of the updated terms.

Yes. Any deposit made via bKash, Nagad, or Rocket through your account wallet is covered by these terms, alongside the individual rules of those payment providers.

We can suspend or close an account if it is operated outside eligible regions, if the terms are breached, or if activity raises a concern we are required to act on.

Raise the dispute through live chat or the Mobile Help & Support channel inside your account. Include your bKash, Nagad, or Rocket transaction reference so the team can check it quickly.

Contact us through the site's contact form or live chat. For account closure, any confirmed wallet balance will be returned through your registered payment method after verification.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.