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How citius33 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use citius33, how we store it, and what choices you have — including data tied to your bKash, Nagad, or Rocket payment activity. Access to citius33 depends on your local law and eligible region.

Data collected only as neededbKash, Nagad, Rocket payment data protectedYour rights to access and deleteNo data sold to third partiesContact us to update your record
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citius33 How citius33 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or request deletion of your personal data — including payment records linked to bKash, Nagad, or Rocket — our support team handles these requests directly. Raise a data request through any of the channels below and we will respond within the timeframe your eligible region requires.

Live Chat Open the chat window in your account dashboard to reach us directly. Data requests submitted here are logged and tracked until resolved.
Email Support Send your data request to our support address found in your account settings. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — for faster handling.
Account Settings Some data corrections — like updating your registered phone number — can be made directly inside your account profile without contacting support.
DATA PROTECTION PRACTICES

How We Protect and Manage Your Account Data

We apply security measures at every layer of your account — from the moment you log in with your OTP to the point your bKash or Nagad transaction is confirmed. Here is what that looks like in practice across the four areas that matter most to your privacy.

Account Security

Login is protected by one-time password verification sent to your registered mobile number. We do not store raw passwords and session tokens expire automatically after inactivity.

Cookie Use

We use session cookies to keep you logged in across your visit and preference cookies to remember your wallet selection — bKash, Nagad, or Rocket. You can clear these through your browser settings at any time.

Data Retention

Transaction records are held for as long as required by the payment processor and by any dispute resolution obligation. Account data is deleted upon confirmed closure of your account, subject to legal retention rules in your region.

Your Rights

You have the right to request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies. Rights vary by eligible region and local law.

Common Questions About Your Privacy on citius33

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through live chat or email from inside your account.

We collect your name, mobile number, and the payment method you choose — bKash, Nagad, or Rocket. Identity verification may require additional documents depending on your eligible region and local requirements.

Payment data is shared only with the processor handling your transaction. We do not pass wallet details to advertisers or unrelated third parties. All processors we work with are bound by data protection agreements.

Submit a data access request through live chat or the support email shown in your account settings. Include your registered mobile number so we can verify your identity before releasing any records.

Yes. Send a deletion request through our support channels. We will remove your personal data once any legal retention obligation — such as transaction record requirements — has been satisfied in your eligible region.

Transaction records linked to bKash, Nagad, or Rocket are retained for as long as required by the payment processor and by dispute or compliance obligations. The exact period depends on local law in your eligible region.

We use session and preference cookies to keep your account working smoothly. You can disable non-essential cookies through your browser settings, though some account features may not work correctly without them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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